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Grand Velas Riviera Maya, Carretera Cancun Tulum Km. 62,Playa del Carmen, Municipio de Solidaridad, Riviera Maya , Quintana Roo 77710, Mexico. Mexico Toll-Free: 01-800-831-1165 USA & Canada Toll-Free: 1-866-230-7221 Reservations: reservations@velasresorts.com